McGangbang Sandwich
Ordering a sandwich called the “McGangbang” was one of the most interesting/funniest assignments that I had to do during my entire college years. I went to a nearby McDonalds in the mall and I ordered the sandwich. I went in at about 11 am so thankfully it wasn’t packed at all. When I asked for the sandwich, the lady who took my order gave me a funny face. She thought that I was messing around and that I was trying to play a joke on her, but when I stood there and continuously asked for the sandwich she started asking questions. I explained to her what the sandwich was and told her that I needed it made just the way I said. She told the people in the back to make the sandwich and I guess there was some type of miscommunication because the sandwich that I got from them was a Big Mac.
I went back to the counter and told the lady what had happened and told her how my order was messed up. On the receipt it said that I ordered a McChicken and a Mcdouble but what I got was a Big Mac. Normally I would be excited about this because I LOVE Big Mac’s and honestly I will try to order this sandwich again hoping that the staff messes up and gives me a Big Mac. The lady that took my order called over her manager and she also was confused and thought it was a joke what I ordered. They both were laughing about it and went to the back to help make the sandwich. (Still surprisingly there was no one else in the McDonalds at this time so they were able to go to the back to help and have fun make this sandwich.) Overall, it took about 5 minutes for them to create the sandwich and give it to me successfully. After explaining thoroughly what I wanted they were able to make what I ordered and keep me as a satisfied customer.
During the first time I ordered the sandwich, the communication from the cashier to the cook was not that great. They were all speaking Spanish so I couldn’t understand what she had said to the cook, but when I got my sandwich, I had received a Big Mac. Not only was this wrong but it was a completely different sandwich. The second time I ordered the sandwich, the manager came and I was able to thoroughly explain what I wanted. After thoroughly explaining, I was able to get the sandwich that I had wished for. If I were to give any recommendations on how to improve the communication is by giving thorough details on what you want and how you want it.
The organization of the staff was pretty well. At first when I ordered the sandwich, they probably didn’t understand what I ordered because maybe I wasn’t specific enough, but after thoroughly telling them what I wanted, they were able to work together to give me what I wanted. I feel that since I came at the right time, they were able to work together and have fun making my desired sandwich. If it were busier, than I feel like the workers might’ve been less happy about my order and probably would have taken a longer time since all the attention wouldn’t be on me. I think that all of the McDonalds are set up for handling “extra special” orders, as long as the communication from the cashier to the cook is precise. If I were to be the manager, I don’t think I would change much to accommodate an “extra special” order. I think that it was done fine and as long as the communication was correct, the order should be also. If anything, my order should have been highlighted or something of the sort so that the cooks know that this is not an ordinary order.
The person that had leadership traits during my visit was the manager. After talking to her and thoroughly explaining to her my order, she was kind to me and made me feel like my order was normal and funny and she then thoroughly explained the order to the cook. Not only was the manager able to get my sandwich for me correctly, but she also made me feel less embarrassed about my order and made me feel comfortable coming back again and ordering the sandwich again. Leadership is a skill that is needed in every type of work place, even in McDonalds. Without a leader, many things in a work environment wouldn’t get complete and not done in a timely fashion.
Overall this was a very exciting project and I had a lot of fun doing this. Also I ate the sandwich and to my surprise, it wasn’t that bad at all. I actually enjoyed it and probably will order it again. The staff did a good job working together to make the sandwich. The only thing that I would say that the McDonalds staff could do is work on their communication skills. With special orders like the one that I placed, they should be a bit more thorough so that the customer could be satisfied.
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